How Spinbet handles personal information in practice

The privacy approach we follow at Spinbet

At Spinbet, we are committed to handling personal information in a way that is clear, measured, and appropriate to the services we provide. This Privacy Policy applies to the use of our website, account-related services, customer interactions, and other connected features where personal data is collected or processed.

The way personal data is handled can depend on how a user interacts with Spinbet, which services are used, and which checks or controls may apply in a given case. Where relevant, additional notices, settings, or service-specific terms may also shape how information is managed.

Account use, verification, and information Spinbet may request

We may collect information that users provide directly when creating or using an account. Depending on the service involved, this may include name, contact details, date of birth, residential information, payment-related details, account preferences, communication records, and documents or information submitted for identity or verification purposes.

Some information may also be collected during account maintenance, security reviews, responsible gambling checks, or requests handled by our support team. Where required by applicable law or internal compliance standards, we may ask for additional details to confirm identity, review account activity, protect against misuse, or assess whether continued access should be limited or paused.

Why Spinbet uses personal data

We use personal data to operate and maintain our services, manage user accounts, respond to enquiries, support transactions, monitor security, and address technical or operational issues. Personal data may also be used to verify identity, investigate suspicious activity, prevent fraud, enforce our terms, and meet legal or regulatory obligations where these apply.

In some cases, we may use account or usage information to improve website performance, refine service administration, review system reliability, or communicate service-related notices. Where marketing is offered, communications and preferences may be managed in line with available settings, consent choices, and applicable legal requirements.

Technical data, cookies, and how Spinbet measures service use

When users access Spinbet, certain technical information may be collected automatically. This may include IP address, browser type, operating system, device information, language settings, referral data, timestamps, pages viewed, and general interaction data linked to site performance or account security.

We may use cookies or similar technologies to support website functionality, recognise sessions, remember settings, understand traffic patterns, and maintain account integrity. Some tools may help us analyse how services are used so that we can identify errors, improve navigation, and protect against misuse. Cookie and tracking practices may vary depending on the device, browser settings, and services being accessed.

When Spinbet may share information with others

Personal data may be shared where this is necessary to operate our services, support core business functions, or comply with applicable obligations. Depending on the circumstances, this may include service providers, payment-related partners, verification providers, fraud prevention tools, analytics or hosting providers, professional advisers, group companies, or authorities and other third parties where disclosure is permitted or required.

We do not share personal data casually. Where information is disclosed, the purpose is generally tied to service delivery, account protection, operational support, legal compliance, dispute handling, or enforcement of our terms. If business structure, ownership, or service arrangements change over time, related information may also be transferred as part of that process, subject to appropriate handling requirements.

Storage, security, and the way Spinbet keeps records

We take appropriate steps to protect personal data against unauthorised access, misuse, loss, alteration, or disclosure. These measures may include technical safeguards, internal access controls, account protections, and operational procedures intended to limit unnecessary exposure and support secure handling.

No online system can promise absolute security, but we work to maintain protections that are proportionate to the type of information involved and the nature of the service being provided. We may retain information for as long as reasonably necessary for account administration, service continuity, record-keeping, fraud prevention, dispute management, responsible gambling controls, and legal or regulatory requirements. Specific retention periods may depend on the type of data and the reason it was collected.

Privacy choices and rights for users in New Zealand

Where applicable, users in New Zealand may have rights relating to the personal information held about them. Depending on the situation, this may include requesting access to certain information, asking for correction of inaccurate details, updating account preferences, or making enquiries about how particular data is being used.

Some rights may be limited where restrictions are permitted or required by law, where information also relates to other individuals, or where records must be kept for security, compliance, or operational reasons. If a user wishes to make a privacy-related request, we may need to confirm identity before taking action.

Spinbet and information relating to minors

Spinbet is intended only for individuals who are legally old enough to use the relevant services in their location. We do not knowingly collect personal data from children or permit underage use of our services.

If we become aware that information has been provided in connection with underage access, we may take steps to restrict or close the relevant account and handle associated information in line with legal, regulatory, and operational requirements.

Contacting Spinbet about privacy matters

If you contact us with a privacy question, request, or complaint, we may use the information you provide to verify the request, respond to you, investigate the issue, and keep a record of the communication for administrative and compliance purposes.

Users who wish to raise a privacy-related matter should use the contact route made available through Spinbet. In some cases, additional information may be requested so that we can confirm identity, understand the nature of the request, and respond in an appropriate and secure way.